Shipping Policy

International Shipping:
Other than the US, to which countries does AquaPro HD ship? AquaPro HD ships only to the United States and Canada.

International Shipping:
Will I be responsible for import duty, VAT, or other taxes outside of the US?
Customers with shipping addresses outside of the US are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

International Shipping:
I am an international buyer. Will you mark my package as a gift so that I can avoid duty/VAT/import costs in my country? We are sorry, but we cannot mark your package as a gift since this is unlawful and could jeopardize AquaPro HD’s ability to continue exporting products.

Military Shipping:
Does AquaPro HD ship to APO / FPO addresses? Yes! We are a proud supporter of the men and women of the military.

Can I ship my order to a PO Box (US or International)? Unfortunately, we cannot ship to PO Boxes in the continental US. However, orders shipping to Hawaii, Alaska, Puerto Rico, Guam or US Virgin Islands will ship USPS Priority Mail.PO Boxes addresses are accepted for these locations only.

Shipping Cost:
How is shipping cost calculated? Shipping cost is determined by the weight & size dimensions of your purchased items, the distance between our warehouse in IN and your shipping address, and how quickly you request the package be delivered.

Shipment Confirmation & Tracking:
How will I know when my order ships & can I track my package online? As soon as our warehouse ships your order, we will send you an email notifying you that your package is en route. In this email we will include a link to track delivery with UPS, USPS or FedEx.

Same Day Shipping:
What is AquaPro HD’s cutoff for same day shipping? Orders placed before 1:30PM ET will usually be processed and shipped on the same day.

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