Terms and Conditions

Shipping Policy

Customers with shipping addresses outside of the US are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

International - Marked as gift:
We are sorry, but we cannot mark your package as a gift since this is unlawful and could jeopardize AquaPro HD's ability to continue exporting products.

We are a proud supporter of the men and women of the military. We are happy to ship to APO/FPO addresses.

PO Box:
Unfortunately, we cannot ship to PO Boxes in the continental US. However, orders shipping to Hawaii, Alaska, Puerto Rico, Guam or US Virgin Islands will ship USPS Priority Mail.  PO Boxes addresses are accepted for these locations only.

Cost to ship:
Shipping cost is determined by the weight & size dimensions of your purchased items, the distance between our warehouse in IN and your shipping address, and how quickly you request the package be delivered.

Same Day Shipping:
Orders placed before 1:30PM ET will usually be processed and shipped on the same day.

Tracking Number:
As soon as our warehouse ships your order, we will send you an email notifying you that your package is en route. In this email we will include a link to track delivery with UPS, USPS or FedEx.

Return Policies:
Any equipment purchased from AquaPro HD may be returned for a refund of the cost of the product, excluding any shipping charges incurred by AquaPro HD or paid by the customer and a 15% restocking fee may be charged. Item must be returned with all original packaging, literature and so long as the product is not used—and is delivered to AquaPro HD in as new condition within fourteen (14) days of purchase.

To assist our Christmas shoppers, any items purchased from November 10th through December 24th can be returned in new condition with all original packaging until January 5th or fourteen (14) days after purchase—whichever time period is longer. All shipping costs to return the item is the customers responsibility.

Privacy Policy:
AquaPro HD fully respects your rights to privacy and utilizes the following procedures in regards to any information we receive or obtain about users of this website.

We do not share any information you provide to us, including your email and mailing addresses, with any companies outside AquaPro HD, its subsidiaries, affiliates, or necessary payment processors. If you choose to receive from us promotional materials, we may do so using either the email or the mailing addresses you provided on the registration or billing information screens. From time to time we may notify you of special promotions, new products or services, or other information that may interest you. Should you not wish to receive this type of information, you will be able to express this desire by clicking on the appropriate button or checkbox when first asked to respond to the issue, or by notifying us at anytime thereafter -- we will not send you information if you inform us you do not wish to receive such materials.

About Cookies
When you visit AquaPro HD website, we place a text file called a "cookie" in the browser directory of your computer's hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookie.  Cookies enable this website to recognize the information you have consented to give to this website and help us determine what portions of this website are most appropriate for your professional needs.

Additional Information:
In order to fulfill licensing transactions or provide service to you as a customer of AquaPro HD, we may require you to provide certain information to us. Common items may include, but are not restricted to, your name, address, phone number and credit card number.

By providing AquaPro HD with this information, you are agreeing to allow us to utilize this information to complete all transactions you request through this website and to disclose that information and details of all such transactions to any necessary payment processors.

If at any time you believe that AquaPro HD has not followed the above policy, or if you would like your information to be removed from our system, please contact us using our contact form. We will make reasonable efforts to assess and correct any problem.

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